The World on Time
February 11, 2007

I really hate FedEx ... well, I should be more specific. I truly hate the FedEx hub here in town. I've had loads of problems with them not leaving packages which did not require a signature ... and then telling me to pick it up at the hub, only for me to show up there (after calling as you're supposed to do) and then find out that the item was still on the truck, out for delivery. My favourite was being told that I should come pick up the package at their office after 6:45 p.m. ... and that they closed at 7 p.m. ... and if the truck wasn't there and didn't have it in the front office by then, I'd have to wait until Monday.

But this one really takes the cake.

I check my tracking info ... package on time to be delivered Saturday. I hit reload all day long ... "on the truck for delivery." Reload. "out for delivery" 6 p.m. rolls around ... "out for delivery" ... 6:30, same thing. 7:00. 7:30 p.m. ... "delivery exception" ... "Customer not available or business closed."

WTF?????

I'm sitting here at home all damn day Saturday, waiting for that package so I could get some work done. And now, "The World On Time" seems a great big joke to me. The fact that the driver ... or whomever ... LIED and said that I was "not available" really ticks me off.

So, I use the site to email them and let them know ... I was kinda hoping they'd make someone bring the damn package over ... but of course, they simply said:

We received your inquiry. We regret any inconvenience caused by this situation.
To help us follow up on this situation, please e-mail the following information to us: - The complete names and addresses of the shipper and recipient, for verification - Telephone/contact number
Once we receive these shipment details, we will send a message to the terminal and advise them of your concerns.
Thank you for your patience in this matter, and for shipping with FedEx.

Ummm, well, okay. At least they're gonna talk to the locals. Then I get this:

We sent a message to the delivery terminal and advised them of your concerns. We referenced your phone number and requested that the terminal give you a call back in case they need more information to complete the delivery of this package.

And then? Nothing.

My guess, Monday, while I'm at work, they're gonna try to deliver again ... no one will be home since we'll be at work ... and maybe they'll actually leave a tag. Then I'll have to drive out to the damn hub and get the package myself.

You know, I pay too much for delivery for all of this hassle. Stupid jerks. *sigh*

Posted by Red Monkey at February 11, 2007 7:54 PM | Never Underestimate the Power of Human Stupidity | | StumbleUpon Toolbar Stumble |

 

MsDemmie said:

Barstweards .....................

February 12, 2007 11:36 AM
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