FedEx is eVile
February 13, 2007

I placed an order with an art store I love last week. The only shipping options, sadly, was with FedEx - The World on Time is their tag line.


The package was due to be delivered Saturday, and I happily awaited my package. I hit reload on the tracking page every few hours ... and as the day wore on and I was getting more frustrated by wanting to work on the projects which required that package ... every half hour or so. Finally, at 7:30 p.m., I see this:

7:29 p.m. Delivery exception Customer not available or business closed

WTH????? Here I am, sitting here, waiting. Nothing. "Customer not available" my ass!

Furious, I immediately find the Contact page for DeadEx and send them an email complaint. They ask for more information, which I give. The new estimated date of delivery is not Monday, February 12, but Tuesday, February 13. Crap crap crap.

Do I hear back from the local DeadEx hub? Of course not. Apparently they didn't work Monday for President's Day. So today, again, I eagerly hit reload. "On the truck for delivery." Great. WOOHOO ... I'm gonna get my art supplies so I can work on some model sheets.

I check at 5:00 ... sure enough:

4:55 p.m. Delivery exception Local weather delay, delivery attempted

WTH???? Yes, we have a lot of snow. But UPS was able to deliver. I was able to drive my little bitty, lightweight, low-to-the-ground foreign jobbie without any problems. I passed PLENTY of FedEx trucks around town.

I am so furious I could scream. That's twice now that they've "attempted delivery" when they haven't even been near my house. And, of course, their 800 number is busy today ... so there's just no other recourse than another email. Which they won't care about.



How much you wanna bet they don't deliver tomorrow either?
/me growlz inconsolably

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Posted by Red Monkey at February 13, 2007 4:13 PM | Never Underestimate the Power of Human Stupidity | | StumbleUpon Toolbar Stumble |


blueyes said:

Umm, President's Day is next Monday. They had no reason to be off this past Monday what so ever. I'd be sitting on the phone trying to get a hold of their stupid butts. I've had to do that with UPS once. Needless to say it wasn't pretty.

February 14, 2007 7:50 AM


jodi said:

Dammit JIm....
Hmmmmm I am placing an order there this week! THey best not be late. Like I have any control over it. I am not very good at ordering and waiting.
Like now I am waiting for some new benches for the kitchen. I check th etracking every 5 minutes. Kinda like, opening the fridge espectng something different? Yea its still in Illinois...
Damm them!

February 14, 2007 10:52 AM


Jessica said:

Never use DHL! They are terrible and lie about packages all the time not to mention lose packages! I think most of the big companies suck... i use only a local courier service and they have never failed me..

March 8, 2007 1:40 PM
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