You've GOT to be Kidding Me
February 15, 2007

Absolutely unbelievable.

Still no package.

(To skip the rant and see a nice pretty picture, just scroll down to the next entry.)

And now, someone is trying to make things sound better or cover up the errors. My instinct says the driver is trying to cover his arse ... and I'm getting more and more furious with the entire situation.

So ... we did get a crapload of snow Tuesday night (though driving wasn't difficult until well after dark). UPS did manage to get a package to us Tuesday. But not good ole DeadEx.

And when I look at the tracking information now, there's lots more things added.

For Saturday ... when the shipment was due and I was home all day waiting for the thing, I now see this:

Local weather delay, delivery not attempted

AND the original entry as well:

Customer not available or business closed

Hmmm. That was a bright and sunny day. Hardly any snow on the roads at all. And there's still no explanation of why delivery was then delayed until Tuesday. Monday wasn't a holiday ... why wait an extra day when they'd already missed the delivery window? Hrm. And now for Tuesday ... like I said, I was out in the snow, my partner was home ... and I was having no issues with my little lightweight compact car out on the road. I certainly passed a ton of FedEx Ground and Freight trucks out and about. And, UPS had already delivered a package to us. Now the tracking for that day says:

4:55 p.m. Local weather delay, delivery not attempted


4:55 p.m. Local weather delay, delivery attempted

Hrm. Okay. The driver attempted/not attempted delivery. Which is it?

So, we move on to yesterday, Wednesday, for a package that was supposed to be delivered Saturday. I was snowed in at home. We got dumped on Tuesday night and early early Wednesday morning. The roads were decent, but the stupid snowplows had plowed us in. My car could have gotten through the snow in the driveway ... but there was no way it was going to make it through the plowed drift of snow/ice crap that had been thrown at the edge of the drive. Luckily, I can work from home when necessary, so that's what I did ... and I called a friend to come clear the drive for me.

At some point in the morning, FedEx called and a nice lady was confirming I got my package ... then she apologized profusely and said, "I'm so sorry, I see that it's on the truck for delivery. I'll check back at the end of the day to make sure you got it."

Well, this is promising at least.

I begin obsessively checking the tracking around 6 p.m. last night. It's getting late. This arse is going to make my package the last stop on the route, I can just feel it. "On FedEx vehicle for delivery." That's all it says. 7:00 p.m. ... 8:00 p.m. ... finally 9:00 p.m. rolls around and still nothing. I break down and call FedEx. I'm not sure I've been this ticked off in a LONG time. I remember when I FINALLY get a live person, that this guy just answers the phones ... it's not his fault. But I'm sure he can hear the barely suppressed rage in my voice even though I'm trying to be relatively pleasant. I tell him the entire story.

Now here's the interesting thing. Corporate or the complaints department or whoever ... had already flagged my package in the system as "Deliver as soon as possible." To me that means this oughta be at the beginning of his route instead of the end. "Deliver as soon as possible" does NOT mean deliver when you feel like it. He tried calling the local hub (of course they NEVER give out that number ... can't have you going directly to to the source of the problem, now can they?). Of course, the local hub is already shut down. But the tracking page says my package is still on the truck.

Did the driver not "log out" or whatever it is that they do?

This morning, I see this:

9:55 p.m. Local weather delay, delivery attempted

Yeah, right.

So, today ... naturally ... I'm beyond freaking livid. The local manager is supposed to call me this morning. I'm leaving a nice trash bag tied to my porch railing for this arse to put my package in and he'd damn well better do that or bring the thing to my place of work. And I can't wait to talk to the local manager ... if this has been the same driver every time ... and I think with the Home Delivery service, it probably has been the same guy every time ... I want a freaking written apology from him as well as a refund of my delivery fee. This is just freaking crazy.

*sigh* I HATE FedEx.

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Posted by Red Monkey at February 15, 2007 4:29 AM | Never Underestimate the Power of Human Stupidity | | StumbleUpon Toolbar Stumble |


blueyes said:

you should meet this guy at the door with a shotgun

February 16, 2007 11:32 AM


MsDemmie said:

Is it there yet ?

( Ducks and runs >>>>>>>>>>>>>>>>>>>>>)

February 16, 2007 6:17 PM
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